Doobuddy Return & Refund Policy

Last updated: 15 October 2026

At Doobuddy, we want you to feel confident when ordering from us.

We created Doobuddy to make one of the least enjoyable parts of owning a dog — picking up after them — simpler, cleaner and less stressful. If there is a problem with your order or your Doobuddy product isn't right for you, we're here to help.

1. Returns

We accept eligible returns in accordance with our return policy and applicable South African consumer protection laws.

To be eligible for a voluntary return, the product must generally:

• Be returned within the applicable return period.
• Be unused and in its original condition.
• Be returned with its original packaging and included accessories.
• Not show signs of damage caused by misuse, improper handling or normal wear and tear.

For hygiene reasons, products that have been used to handle dog waste may not be eligible for a change-of-mind return where applicable. This does not affect your rights if the product is defective, damaged on arrival, incorrectly supplied or otherwise covered by applicable consumer law.

2. Damaged or Incorrect Orders

We want your Doobuddy order to arrive safely and exactly as expected.

If your order arrives:

• Damaged
• Defective
• Incomplete
• Or you received the wrong product

please contact us as soon as reasonably possible after delivery.

Please include your order number, a description of the issue and clear photographs or videos where appropriate. This helps us resolve the problem as quickly as possible.

Depending on the circumstances and applicable law, we may offer a replacement, repair, refund or another appropriate solution.

3. Change of Mind

If you simply change your mind about your purchase, please contact us before sending anything back.

Change-of-mind returns are subject to the applicable return conditions, including the condition of the product and any applicable hygiene restrictions.

The product must not have been used to pick up dog waste.

If a change-of-mind return is accepted, the customer may be responsible for the applicable return shipping costs unless otherwise required by law or agreed by Doobuddy.

4. How to Request a Return

To start a return, contact our customer support team with:

Order number:
Full name:
Reason for return:
Photos/videos, if applicable:

Our team will review your request and provide the appropriate next steps.

Please do not send your order back before contacting us. Returns sent without prior approval or instructions may experience delays.

5. Refunds

Once your returned product has been received and inspected, we will let you know whether the return has been approved.

If your refund is approved, the applicable refund will be processed using the original payment method where reasonably possible.

Please allow the relevant payment provider or bank additional processing time for the funds to appear in your account.

If the issue concerns a defective, damaged or incorrectly supplied product, the remedy will be handled in accordance with applicable consumer law.

6. Exchanges

If your product is defective, damaged or incorrectly supplied, please contact us before returning it.

Where appropriate and available, Doobuddy may arrange a replacement rather than a refund.

7. Return Shipping

For approved change-of-mind returns, return shipping may be the customer's responsibility unless otherwise stated or required by law.

Where a product is confirmed to be defective, damaged on arrival or incorrectly supplied, Doobuddy will handle the applicable remedy in accordance with consumer law.

8. Products Damaged Through Misuse

Returns or refunds may not be available for damage caused by:

• Incorrect use of the product
• Accidental damage
• Neglect
• Unauthorised modifications
• Failure to follow reasonable care or usage instructions
• Normal wear and tear

This does not limit any rights you may have under applicable consumer protection laws.

9. Our Promise

We believe buying from Doobuddy should feel simple and straightforward.

If something goes wrong with your order, don't worry — contact us and we'll do our best to make things right.

Our goal isn't simply to sell you a product.

It's to help make every dog walk a little easier.