Shipping policy

Doobuddy Shipping Policy

Last updated: 15 October 2026

At Doobuddy, we want getting your order to be just as simple as ordering it.

Once your order has been successfully placed, our team will prepare your Doobuddy product for dispatch and arrange delivery to the address provided at checkout.

1. Order Processing

Orders are processed after successful payment has been received.

Once your order has been processed and prepared for dispatch, it will be handed over to our delivery partner.

You will receive relevant order or delivery information where available.

Please make sure your delivery details are correct before completing your purchase.

2. Delivery Times

Delivery times can vary depending on your location, courier demand and other circumstances affecting the delivery network.

Estimated delivery times are not guaranteed unless specifically stated otherwise.

Outlying and remote areas may require additional delivery time.

Once your order has been handed over to the courier, delivery timing may also depend on the courier's operating schedule.

3. Delivery Address

Orders are delivered to the address provided during checkout.

Please carefully check your:

  • Full name
  • Street address
  • Suburb
  • City/town
  • Province
  • Postal code
  • Contact number

Doobuddy cannot be responsible for delays caused by incorrect or incomplete delivery information supplied by the customer, subject to applicable consumer rights.

If you realise that you entered the wrong delivery information, please contact us as soon as possible.

4. Delivery Attempts

Our delivery partner may make delivery attempts or contact you using the information provided with your order.

If delivery cannot be completed because nobody is available, the address is incorrect, or the courier cannot reach you, the courier may arrange another delivery attempt or follow its applicable delivery procedure.

Additional delivery charges may apply in certain circumstances where a second delivery is required because of incorrect information or circumstances attributable to the customer, where permitted by law.

5. Delays

Although we work to get your order to you as quickly as possible, delays can occasionally occur.

These may be caused by:

  • Courier delays
  • High order volumes
  • Public holidays
  • Severe weather
  • Remote-area delivery
  • Incorrect delivery information
  • Operational disruptions
  • Circumstances outside our reasonable control

If your order is experiencing an unexpected delay, please contact us and we will assist you where reasonably possible.

6. Lost or Damaged Orders

If your order arrives damaged, appears to be missing items, or does not arrive within a reasonable period, please contact Doobuddy.

Where appropriate, we may ask you to provide:

  • Your order number
  • Your name
  • Delivery details
  • Photos of damaged packaging or products
  • Any relevant delivery information

We will investigate the matter and provide an appropriate solution in accordance with applicable law and our obligations as a seller.

7. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us as soon as reasonably possible.

Please provide your order number and details of the issue so that we can investigate and arrange an appropriate solution.

8. International Shipping

Unless specifically stated on our website, Doobuddy currently ships within the delivery locations made available during checkout.

If international shipping becomes available, applicable shipping costs, customs charges, duties and taxes will be communicated where applicable.

9. Delivery Fees

Any applicable delivery fee will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location and the shipping option available.

10. Changes to Your Delivery Address

If you need to change your delivery address after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has already been dispatched.

If the order has already been handed to the courier, you may need to work directly with the courier regarding any available delivery changes.

11. Our Commitment

We want your Doobuddy order to arrive safely and without unnecessary hassle.

Order today. We'll take care of the rest. 🐾

We will make reasonable efforts to process and deliver your order efficiently, while recognising that certain parts of the delivery process are handled by independent courier services and may be outside our direct control.