Terms of service
Doobuddy Terms of Service
Last updated: 15 October 2026
Welcome to Doobuddy. These Terms of Service govern your use of the Doobuddy website and your purchase of products from us.
By accessing our website, placing an order, or using our services, you agree to these Terms of Service. Please read them carefully before using our website or purchasing from us.
1. About Doobuddy
Doobuddy is an online store providing dog-walking and dog-waste cleanup products to customers.
Throughout these Terms, “Doobuddy,” “we,” “us,” and “our” refer to Doobuddy.
“You” and “your” refer to the person accessing our website or purchasing our products.
2. Using Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use our website for fraudulent or unlawful activities.
- Attempt to gain unauthorised access to our website or systems.
- Interfere with the operation or security of our website.
- Copy, reproduce or exploit our website content without permission.
- Use our website in a way that could damage Doobuddy or our customers.
We reserve the right to refuse service, restrict access or cancel orders where we reasonably believe that our website or services are being misused.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices and other information on our website are accurate and up to date.
However, minor differences may occur between product images displayed online and the physical product due to:
- Screen settings
- Lighting
- Photography
- Manufacturing variations
- Product updates
We reserve the right to correct genuine errors or inaccuracies on our website.
Nothing in these Terms limits your rights under applicable consumer protection law.
4. Prices
All product prices are displayed on the website at the time of purchase.
Prices may be changed from time to time without prior notice.
The price applicable to your order will generally be the price displayed at the time you complete your purchase, subject to any genuine pricing or technical error.
Where a significant pricing error has occurred, we reserve the right to contact you before fulfilling the order.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation. This confirms that we have received your order but does not necessarily mean that the order has been dispatched.
We reserve the right to cancel or decline an order where reasonably necessary, including in circumstances involving:
- Incorrect pricing
- Product availability issues
- Payment problems
- Suspected fraudulent activity
- Technical errors
- Incorrect customer information
If we cancel an order after payment has been received, any applicable refund will be processed in accordance with our refund policy and applicable law.
6. Payment
Payments are processed through the payment methods and payment providers made available during checkout.
You agree that:
- The payment information you provide is accurate.
- You are authorised to use the selected payment method.
- You will provide any information reasonably required to complete your transaction.
Doobuddy does not knowingly store your complete payment card details where payment processing is handled by a third-party payment provider.
7. Shipping and Delivery
We will arrange delivery of your order to the delivery address provided during checkout.
Delivery times may vary depending on factors including:
- Your location
- Courier availability
- Weather
- Public holidays
- Operational delays
- Unforeseen circumstances
Estimated delivery times are estimates and should not automatically be treated as guaranteed delivery dates unless expressly stated otherwise.
You are responsible for providing an accurate delivery address and contact information.
If an order cannot be delivered because incorrect information was provided, additional delivery costs may apply where permitted by law.
8. Returns, Refunds and Defective Products
Our returns and refunds are governed by our Doobuddy Return & Refund Policy.
If a product is defective, damaged, incorrectly supplied or otherwise subject to rights under applicable consumer protection legislation, we will deal with the matter in accordance with the applicable law.
Nothing in these Terms is intended to remove, restrict or waive any legal rights you may have as a consumer.
For change-of-mind returns, the conditions contained in our Return & Refund Policy will apply.
9. Product Use
Our products are designed to assist with dog-waste cleanup.
You are responsible for using the product appropriately and following any reasonable care or usage instructions supplied with the product.
Doobuddy is not responsible for damage caused by misuse, modification, neglect, improper storage or use outside the product's intended purpose, subject to your rights under applicable law.
The product should be kept away from children unless being used under appropriate adult supervision.
10. Intellectual Property
All content on the Doobuddy website, including where applicable:
- Logos
- Brand names
- Product photography
- Graphics
- Website design
- Written content
- Videos
- Illustrations
- Product descriptions
is owned by or licensed to Doobuddy and is protected by applicable intellectual-property laws.
You may view and use the website for your personal, non-commercial purposes.
You may not reproduce, copy, modify, distribute, sell or commercially exploit our content without our prior written permission.
11. User Content
If you voluntarily submit content to Doobuddy, such as a review, photograph, testimonial or other material, you agree that we may use that content for legitimate business and marketing purposes, subject to applicable law and any permissions required.
You should only submit content that you have the right to provide.
You must not submit content that is unlawful, misleading, defamatory, abusive or infringes another person's rights.
12. Third-Party Services
Our website may use third-party services, including payment processors, Shopify, delivery providers, analytics services and other technology providers.
These third parties may have their own terms, conditions and privacy policies.
Doobuddy is not responsible for the independent policies or practices of third-party services, except to the extent required by applicable law.
13. Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted access.
The website may occasionally be unavailable because of:
- Maintenance
- Technical problems
- Updates
- Hosting issues
- Security incidents
- Circumstances outside our reasonable control
We may modify, suspend or discontinue parts of the website or our services where reasonably necessary.
14. Limitation of Liability
To the extent permitted by applicable law, Doobuddy will not be responsible for indirect, incidental or consequential losses arising from your use of our website or products.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any consumer rights or liability that cannot legally be excluded or limited.
15. Events Outside Our Control
Doobuddy will not be responsible for delays or failures caused by circumstances reasonably outside our control.
These may include natural disasters, severe weather, strikes, courier disruptions, internet or telecommunications failures, government actions, widespread technical failures or other extraordinary circumstances.
Where possible, we will communicate significant delays and work to resolve them as soon as reasonably practical.
16. Privacy
Your use of our website is also subject to our Privacy Policy.
We may collect and process personal information required to operate our store, process orders, provide customer support, arrange delivery and otherwise operate our business.
Please review our Privacy Policy for more information about how your information is handled.
17. Changes to These Terms
We may update these Terms of Service from time to time.
When changes are made, the updated version will be posted on this page with a revised “Last updated” date.
Your continued use of our website after changes are posted means that you accept the updated Terms, subject to applicable law.
18. Governing Law
These Terms are governed by the laws applicable in the Republic of South Africa.
Any disputes will be dealt with in accordance with applicable South African law and the rights and remedies available to consumers under applicable legislation.
19. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or removed to the extent necessary, while the remaining provisions will continue to apply.
20. Entire Agreement
These Terms, together with our applicable policies and information displayed on our website, form the agreement governing your use of the Doobuddy website and your purchase of our products, subject to any mandatory rights provided by applicable law.